Privacy Policy

Welcome to vi66. We are committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy explains in clear, straightforward terms what personal information we collect from you, why we collect it, how we use it, and the choices available to you regarding your data. By accessing or using vi66, you agree to the practices described in this document.

vi66 operates as an online casino and sports betting platform serving players in Bangladesh. Our platform supports popular local payment methods such as bKash, Nagad, and Rocket, and offers a wide range of games including cricket betting, live casino tables, and slots. Handling your data responsibly is core to how we operate, and we take every reasonable step to ensure that your information remains private, secure, and used only for purposes you can understand and expect.

Information We Collect

When you register for an account, place bets, make deposits or withdrawals, or contact our support team, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and national ID or passport details where required for account verification.
• Contact information: email address and mobile phone number used to communicate account activity and promotions.
• Financial information: transaction records related to deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. We do not store full payment credentials.
• Technical information: IP address, device type, browser type, operating system, and session data collected automatically when you access the platform.
• Gaming activity: bet history, game preferences, bonus usage, and session duration, used to improve our services and comply with responsible gaming obligations.

We collect only information that is necessary to operate the platform safely and fairly. We do not collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs, or health information.

How We Use Your Information

The personal data we collect is used strictly for operational, security, and service-improvement purposes. Specifically, we use your information to:

• Create and manage your vi66 account, including verifying your identity and age (players must be 21 or older).
• Process deposits and withdrawals via your chosen payment method and maintain accurate financial records.
• Provide customer support, investigate complaints, and resolve disputes in a timely and fair manner.
• Deliver promotional offers, bonuses, and relevant communications where you have opted in to receive them.
• Monitor and detect fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Improve our games, platform features, and overall user experience based on aggregated usage analytics.

Data Sharing and Disclosure

vi66 does not sell, rent, or trade your personal information to third parties. We may share data only in the following limited circumstances:

• Service providers: trusted third-party partners (such as payment processors and fraud-detection services) who assist us in operating the platform, bound by strict confidentiality agreements.
• Legal obligations: where disclosure is required by law, court order, or regulatory authority, we will provide the minimum information necessary to comply.
• Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. You will be notified in advance.

We require all third parties with whom we share data to implement appropriate technical and organizational safeguards equivalent to our own standards. We do not allow our service providers to use your personal data for their own marketing purposes.

Cookies and Tracking Technologies

vi66 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyze how players use our site. Cookies are small text files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of your vi66 account — for example, session cookies are required for you to remain logged in. We do not use cookies to build advertising profiles or to track your activity across unrelated third-party websites.

Payment Data and Security

All financial transactions on vi66 are processed through established payment partners. We use industry-standard SSL encryption to protect data in transit between your device and our servers. When you deposit or withdraw funds using bKash, Nagad, Rocket, or bank transfer, the transaction is routed securely through the payment provider's own infrastructure. vi66 does not store full card numbers, mobile banking PINs, or other sensitive payment credentials on our systems.

Our platform undergoes regular security assessments to identify and remediate vulnerabilities. We maintain strict internal access controls so that only authorized personnel can access player account data, and only to the extent required by their specific role. Any suspected data breach is treated as a critical incident and investigated immediately, with affected users notified without undue delay.

Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil the purposes described in this policy. If you close your vi66 account, we will retain certain data for a minimum period as required for fraud prevention, financial auditing, and dispute resolution purposes. After this retention period expires, your data is securely deleted or anonymized.

Transaction records and identity verification documents may be retained for a longer period where required for compliance purposes. We do not retain data for longer than necessary, and we periodically review our data holdings to identify records that can be safely deleted.

Your Rights as a User

As a vi66 player, you have rights over the personal data we hold about you. These include:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to limit how we use your data while a dispute or complaint is being resolved.
• Right to withdraw consent: where we process data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all requests within a reasonable timeframe. We may need to verify your identity before processing your request to ensure your data is protected.

Children and Age Restriction

vi66 is strictly for adults aged 21 and above. Our platform is not directed at individuals under 21 years of age, and we do not knowingly collect personal data from anyone under this age. During registration, users are required to confirm that they meet the minimum age requirement. Where we discover that a player's account has been created by someone under 21, we will immediately suspend the account and delete all associated personal data.

If you are a parent or guardian and you believe your child has registered on vi66, please contact us immediately at [email protected]. We take this matter very seriously and will act promptly to investigate and resolve any such case.

Changes to This Privacy Policy

vi66 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered users by email or by displaying a prominent notice on the platform at least 7 days before the change takes effect.

Your continued use of vi66 after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we protect your information. The date at the top of this page indicates when this policy was last revised.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how vi66 handles your personal data, our support team is available to assist you. We are committed to resolving privacy-related inquiries promptly and transparently.

Reach us by email at [email protected]. Our team typically responds within 24 to 48 hours during regular business hours (Bangladesh Standard Time, UTC+6). For urgent data-related issues, please include "Privacy Request" in the subject line of your message to help us prioritize your inquiry.